Quality Analyst - Team Lead, International Voice Process
- IntouchCX
- 2 - 4 years
- Hyderabad
- 7 months ago
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Job Description
Qualifications:
- Bachelors Degree or Diploma in Science, Engineering, Computers, Statistics, MBA, or a related field
- 2 to 3 years of experience in a Quality Assurance (QA) role
- Minimum 1 year in a Team Lead or supervisory capacity
- Proven ability to manage QA operations and lead cross-functional teams
- Strong Excel and Google Sheets proficiency
- Excellent verbal and written communication skills, including presentation capabilities
- Highly organized with strong time management and the ability to multitask under pressure
- Comfortable interacting with employees at all levels and from diverse backgrounds
- Experience managing relationships across multiple departments
Responsibilities:
- Thoroughly investigate escalated issues and collaborate with the Team Lead to deliver coaching opportunities
- Support QA strategy and team management efforts across operational departments
- Build and maintain strong working relationships with Training, HR, and other support teams to meet performance metrics
- Track and report operational statistics, QA insights, and financial/efficiency data
- Deliver presentations and updates to stakeholders, including risks, issues, and action plans
- Assist or lead training initiatives for new quality specialists, as needed
- Drive continuous improvement and help maintain high team performance and service quality
Please send your resumes to pr***********i@in******x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad+ View Contact
Keyskills: Quality Assurance International Voice Process BPO International Process Voice Process
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