Customer Service Executive
- Policybazaar
- 0 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
Customer Support Executive
Location: Gurugram, Haryana
Contact Person -HR Kashish Singh / Whatsapp your resume to 8448389***Job Description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experienced candidates can both apply
RegardsHR LabhanshiPolicy Bazaar
Job Classification
Industry: InsuranceFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: FreshersContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram
Keyskills: Customer Service Communication Skills Voice Process Customer Queries Customer Handling
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