Bpo : International Chat Support : 23k : Grads And Ug : Apply Now
- Leading ITES Company
- 1 - 5 years
- Bengaluru
- 3 months ago
- Email to a friend
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Job Description
Hi
We are looking forward to hire Customer Support Associates in Bangalore for Chat Support
Key Highlights :
> Minimum 1 yr Exp in Chat Support
> Good Communication Skills Required
Call Maria @ 9828666***
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: Leading ITES CompanyLocation(s): Bengaluru
Keyskills: Chat Support Chat Web Chat Cognizant Wipro BPO Blended Process US Voice Accenture Customer Semi Voice Process Voice Process Process Associate US Process Infosys IGT Tech Mahindra Customer Care Teleperformance Concentrix Associate WNS UK Process
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