Communications Trainer II
- Concentrix
- 3 - 8 years
- Pune
- 3 months ago
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Job Description
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Job Description:
ROLE : Voice & Accent Trainer
LOCATION : Pune
Role & Responsibilities:
- Build and sustain professional and communication skills for the advisors that come into NHT
- Undergo the TTT certification and thereafter deliver NH Training to NHT batches
- Identify Learning needs of agents/ any other learners/ business as a learning consultant
- Design training curriculum using the principles of Instructional Design
- Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
- Observe and evaluate trainee performance during real time training sessions
- Track and maintain trainee attendance and trainee certification records for audit purposes.
- Initiate and participate in the projects of the team and the department
- Conducting refresher or stratified training batches on NHT modules
- Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
- Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
- When not involved in batches, be willing to support National Command Center with the language assessments for hiring
- Maintain key MIS related to all the above activities
- Excellent communications skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews
- Good facilitation skills 16. Proficient with MS Office
- No leave in the pipeline for the next 60 days
- Master Trainer would be preferable
Desired Skills: -
- Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
- High levels of spoken and written communication
- Interpersonal and team management skills are a must
- Ability to interact with different levels in the organization
- Previous V&A and Soft skills training experience desirable
- Basic knowledge of Instructional design desirable
- Exposure to Quality would be preferred
- Expertise in Excel & power point
- Knowledge of basic banking terminology.
- CAT scores should be >=6.5
Education: -
Under-graduate can also apply.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Communication TrainerEmployement Type: FreshersContact Details:
Company: ConcentrixLocation(s): Pune
Keyskills: Softskill Voice And Accent
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