Gold Appraiser/ CCE
- IIFL Finance
- 0 - 5 years
- Mohali, Chandigarh
- 3 months ago
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Job Description
Role & responsibilities: Gold Appraiser
Must be able to identify quality & purity of Gold in any form
by manual process.
- Calculation of Gold valuation pledged by customer.
- Should be able to maintain accounting process, records and
handling cash in the branch for Gold Loan transactions.
- Provide excellent customer service and to promote customer
centricity in the organization by improving customer service
experience and engaging with customers.
- Have understanding of IIFL Gold loan business and schemes.
- Keeping the existing customers updated with their existing
account details.
- Ensure daily door to door & shop to shop marketing.
- Focus on marketing activities to ensure that IIFL brand is
known in the targeted catchment area of atleast 5 square
kilometres radius for enhancing walk-ins resulting in
business.
- Proactively participate in business development and
recovery of overdue loans
- To take upon themselves additional responsibilities / duties
of other staff members if and when office exigencies require
- Should be able to maintain accounting process, records and
handling cash in the branch for Gold Loan transactions
- Adherence to the administrative processes, norms, policies
& discipline of the organization is a must
- Should be able to solve the queries of the customers as well
as handling the customers in a cooperative & efficient way.
Role & responsibilities: CCE
Provide excellent customer service and to promote customer
centricity in the organization by improving customer service
experience and engaging with customers.
- Take ownership of customers issues and follow problems
through to resolution.
- Have understanding of IIFL Gold loan business and schemes.
- Keeping the existing customers updated with their existing
account details.
- Ensure daily door to door & shop to shop marketing.
- Must focus on marketing activities to ensure that IIFL brand
is known in the targeted catchment area of atleast 5 square
kilometres radius for enhancing walk-ins resulting in
business.
- Proactively participate in business development and
recovery of overdue loans
- To take upon themselves additional responsibilities / duties
of other staff members if and when office exigencies require
so
- Should be able to maintain accounting process, records and
handling cash in the branch for Gold Loan transactions
- Adherence to the administrative processes, norms, policies
& discipline of the organization is a must
- Should be able to solve the queries of the customers as well
as handling the customers in a cooperative & efficient way.
Job Classification
Industry: NBFCFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: IIFL FinanceLocation(s): Mohali, Chandigarh
Keyskills: Gold Loan Gold Valuation Banking Sales Business Loan Home Loans Credit Card Sales Insurance Sales Personal Loans Loan Sales
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IIFL Finance
IIFL Finance Limited (hitherto referred to as IIFL) (NSE: IIFL, BSE: 532636) is one of the leading players in the financial services space in India. Together with its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited) and IIFL Open ...
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