Technology Analyst-Infra Support and Tier2 Support
- Infosys
- 4 - 9 years
- Hyderabad
- 4 months ago
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Job Description
Role-Technology Analyst- Infra Support and Tier2 Support
Experience-4+Years
Location- Hyderabad/Bangalore/Chennai
Notice Period-0-30 Days
Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health.
Job Summary:
Were looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.
Key Responsibilities:
- Automate system tasks using SQL and shell scripts
- Use cloud tools and APIs to fix order and account issues
- Manage monthly reports, data checks, and fee reconciliations
- Handle system changes for scheduled events and outages
- Monitor application health and improve alert systems
- Identify and fix performance issues and system errors
- Validate deployments before and after release
- Work with development and DevOps teams to resolve issues
- Manage exceptions and account-related problems
- Ensure accurate service mapping and billing
- Track and document issues using ticketing systems
- Troubleshoot service mapping and data feed problems
Must-Have Skills:
- Strong SQL and shell scripting skills
- Experience with cloud-based tools and APIs
- Knowledge of operational workflows and data reconciliation
- System monitoring and alerting expertise
- Deployment validation experience
- Excellent problem-solving and communication skills
- Familiarity with ticketing systems and documentation
- Understanding of service mapping and data feeds
Nice-to-Have Skills:
- Experience handling account exceptions
- Knowledge of time-based system adjustments
- Analytical mindset for process optimization
- Exposure to DevOps practices and tools
Regards,
Infosys BPM Recruitment team
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Cloud Tools & APIs Ticketing & Documentation Service Operations Scripting & Automation System Monitoring Operational Management Deployment Support Troubleshooting
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