Customer Service Executive - Fresher
- IGT Solutions
- 0 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
Customer Service Executive - Voice/Email Process
Company: IGT Solutions
Location: Gurgaon
About IGT Solutions: IGT Solutions is a global leader in providing integrated BPM, Technology and Digital Services and Solutions to the Travel, Hospitality and Retail industries. We are committed to fostering a challenging, dynamic, and rewarding work environment for our employees.
Position: Customer Service Executive - Voice/Email Process
Job Overview: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for handling customer interactions primarily through voice calls and emails for a leading financial services process. You will be the front-line representative, providing excellent support and ensuring a high level of customer satisfaction.
Responsibilities:
- Manage incoming and outgoing customer contacts (primarily Voice and Email) regarding financial services products and queries.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain comprehensive knowledge of the process guidelines and service offerings.
- Document all customer interaction details accurately into the system.
- Adhere to defined quality metrics and service level agreements (SLAs).
- Work collaboratively with team members and contribute to a positive work environment.
Mandatory Requirements:
- Education: Graduation is mandatory (Any stream).
- Experience: Freshers to candidates with up to 2 years of relevant experience are encouraged to apply.
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Customer Focus: A strong customer-centric approach with a passion for delivering exceptional service.
- Technical Proficiency: Basic computer knowledge and good typing speed/accuracy.
Work Details:
- Working Days: 6 days a week.
- Shift: Rotational Shifts (may include night shifts).
- Weekly Off: Rotational Weekday Off.
Benefits:
- Competitive salary.
- Opportunity to work with a leading global organization.
- Extensive training and professional development opportunities.
- Supportive and vibrant work culture.
Contact Number - Kushagar - +91 99109 07870
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Voice Process BPO Email Process
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