Customer Service Executive
- Muthoot FinCorp (MFL)
- 1 - 3 years
- Karimnagar
- 5 months ago
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Job Description
Role & responsibilities:
- To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
- Promote and maintain positive relations with all contacts, customers, and potential customers
- Achieve desired level of productivity to meet & contribute towards branch profitability targets.
- Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
- Conduct promotional activities for marketing and drive referral programs for customer acquisition
- Responsible to handle day to day transactions and valuables.
- Maintain all data and records related to daily transactions
- Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes
- Result Orientation
- Customer Service & Retention Focus
- Digital Mindset
- Relationship Building
- Process Knowledge/ Orientation
- Effective Time Management
- Cross Selling / Upselling Skills
- Business Development
- Communication Skills Proficiency in local language and English
Preferred candidate profile:
Educational Qualification Graduate
Experience Minimum 1 year experience in lending / financial services
Job Classification
Industry: NBFCFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Muthoot FinCorp (MFL)Location(s): Karimnagar
Keyskills: CUSTOMER SERVICE CUSTOMER RELATIONSHIP SALES COORDINATION TARGET ACHIEVING COMMUNICATION LEAD GENERATIONS CALL HANDLING TEAM PLAYER CROSS SELLING PRODUCT KNOWLEDGE B2B CUSROMER CONVERSIONS PROBLEM SOLVING TARGET DRIVEN UPSELLING RELATIONSHIP BUILDING QUICK LEARNER
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Muthoot FinCorp (MFL)
\n\nMacquarie is a global financial services group operating in 32 markets in asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
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