Lead Cloud Applications Consultant
- Opentext
- 12 - 17 years
- Bengaluru
- 5 months ago
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Job Description
The Opportunity
As a Lead/Principal AI Architect, you will design and implement AI/ML solutions, provide technical leadership, and collaborate with cross-functional teams to integrate AI into core service operations. Leveraging industry-leading technologies and OpenTexts proprietary AI platforms (such as Aviator), you will build scalable, production-ready solutions that transform service delivery and drive measurable outcomes for customers.
You are great at:
- Establishing and scaling an AI Center of Excellence focused on innovation, engineering excellence, and measurable service delivery outcomes.
- Defining the architecture and technical roadmap for AI/ML solution development and implementation within Technical Success Services.
- Identifying and leading high-impact AI initiativesfrom technical feasibility assessments and PoC development to model training, deployment, and monitoringacross GenAI, agentic AI models, Microsoft Co-pilot, and OpenText platforms (e.g., Aviator).
- Designing and delivering reusable AI components, including model pipelines, orchestration frameworks, and MLOps tooling for scalable, production-ready deployments.
- Applying AIOps practices to improve IT operational efficiency through AI-driven root cause analysis, alert correlation, and incident resolution.
- Collaborating with Success Management, Cloud Operations, and Engineering teams to embed AI capabilities into customer-facing services and internal operations.
- Defining KPIs and success metrics for AI/ML initiatives and presenting actionable insights to senior leadership to enable data-driven decision-making.
- Ensuring all AI implementations comply with data privacy, security, and ethical standards (e.g., GDPR, CCPA, AI transparency and fairness).
What it takes:
- 12+ years of experience in enterprise software, managed services, or cloud-native environments, with at least 5 years of focused work in AI/ML, data science, or enterprise architecture.
- 3+ years of experience leading technical teams or practices, with a proven track record of delivering AI/ML solutions at scale.
- Deep expertise in AI/ML technologies, including large language models (LLMs), natural language processing (NLP), machine learning pipelines, and intelligent automation.
- Experience integrating GenAI, agentic AI, or Microsoft Co-pilot extensions into enterprise workflows.
- Solid understanding of AIOps concepts and practicesapplying AI to improve IT operations, anomaly detection, incident management, and auto-remediation.
- Proven experience designing and deploying AI solutions on cloud AI platforms such as Microsoft Azure, AWS, and Google Cloud.
- Hands-on experience with solution architecture, PoC development, MLOps, and production-grade deployments of AI systems.
- Strong analytical skills and technical decision-making capabilities in fast-paced, globally distributed environments.
- A solution-oriented and innovative-driven mindset, with a focus on measurable outcomes and continuous improvement.
- Good to have: Familiarity with OpenText AI technologies such as Aviator, Magellan, IDOL, or Vertica, or equivalent enterprise AI platforms.
What you will bring:
- Bachelors or masters degree in computer science, Artificial Intelligence, Data Science, or a related technical field.
- Good to have: Certifications in AI/ML, cloud AI platforms (e.g., Azure AI Engineer, AWS Machine Learning, Google Cloud ML Engineer), or enterprise architecture.
- AI/ML industry standard certification is a plus
- Proven knowledge/work experience in AI for Ops
- The ability to command respect and to create a sense of community amongst the customers and internal stakeholders
- Good knowledge of techniques for planning, monitoring, and controlling programs / initiatives
- The ability to find ways of solving or pre-empting problems
- Good knowledge of program and project management methods
- A high level of commitment, willingness to learn, and the ability to quickly apply new technologies
- Good communication skills in English, verbal and written
Job Classification
Industry: Software ProductFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Principal ConsultantEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Bengaluru
Keyskills: machine learning artificial intelligence data science aws ml c# python vertica oracle natural language processing enterprise architecture microsoft azure data warehousing business development javascript sql server sql java gcp saas hadoop agile
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