Oracle ERP Recvue consultant
- Technogen INC
- 8 - 13 years
- Hyderabad
- 3 months ago
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Job Description
Dear,
Currently we have an opportunity, Please find details attached below.
Experience: 8+ Years
Location: Hyderabad (Hybrid)
Role Overview
We are seeking a highly skilled Salesforce System Architect to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role will act as a key point of contact for resolving issues, managing incidents, and enhancing the platforms functionality, all while maintaining alignment with business goals and Salesforce best practices.
Key Responsibilities
- Provide technical oversight and support for the Salesforce TPM& KAM application
- Act as the primary point of contact for escalated support tickets, investigating and resolving issues related to TPM & KAM
- Monitor system performance, diagnose issues, and propose actionable solutions to maintain optimal platform performance and user experience.
- Ensure proper resolution of production issues and collaborate with the development and admin teams for any required system fixes or enhancements.
- Review and resolve data integrity issues, working with business users and different areas in GTO to identify root causes and recommend improvements for long-term system stability.
- Perform system maintenance activities, including routine updates, patches, and configuration changes to ensure the TPP application operates seamlessly.
- Assist in troubleshooting and resolving integration issues with external systems (ERP, TPM tools, analytics platforms) tied to the TPP application.
- Work closely with functional teams, business users, and product owners to assist with user adoption, training, and knowledge sharing for existing TPP functionality.
- Evaluate platform health, tracking system performance metrics and identifying opportunities for optimization and process improvement.
- Document support processes, known issues, and solutions in the knowledge base for future reference and training purposes.
- Provide ongoing support for post-deployment maintenance, including monitoring system enhancements, troubleshooting, and upgrading TPP capabilities.
- Stay up-to-date with Salesforce releases, applying relevant updates and patches as needed to keep the system current.
Required Qualifications
- Bachelors or Masters degree in Computer Science, Information Systems, or a related field.
- 5+ years of experience in Salesforce administration, support, or architecture, with a strong focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).
- Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.
- Hands-on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools (including API management and data integration).
- Strong knowledge of Salesforce data models, security models, and process automation.
- Experience managing support tickets and working with cross-functional teams to resolve production issues quickly.
- Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
- Ability to review and support Apex based customizations in collaboration with the development team.
- Strong knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.
About Technogen :
Headquartered in Chantilly, Virginia, TechnoGen, Inc. is an ISO 9001:2015, ISO/IEC 27001:2015 and ISO/IEC 20000-1:2018. registered and CMMI Level 3 Global IT Services and Consulting Company. Established in 2003, TGI started as a Minority & Women-Owned Small Business providing end to end IT Services and Solutions to both Public and Private sectors
Sasidhar M | Sr IT Recruiter
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: ERP ArchitectEmployement Type: Full timeContact Details:
Company: Technogen incLocation(s): Hyderabad
Keyskills: Oracle ERP recvue Oracle Financials
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