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OP1 Community engagement @ Indium Software

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 OP1 Community engagement

Job Description

Job Title: Email Support Executive / Email Process Associate
Experience Required: 6 months to 2 years
Job Type: Full-time
Location: Onsite Hyderabad
Shift: Rotational (Day & Night Shifts)
Industry: BPO / Customer Support / E-commerce / Tech Support
Key Responsibilities:
  • Respond to inbound customer emails regarding queries, complaints, and service requests.
  • Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction.
  • Log all customer interactions accurately in internal systems (CRM or ticketing tools).
  • Coordinate with internal teams to resolve customer issues efficiently.
  • Maintain professionalism, empathy, and clarity in all written communication.
  • Adhere to internal policies, quality standards, and SLAs.
  • Follow up on pending issues within agreed timelines.
  • Meet individual performance metrics such as email TAT, quality, and satisfaction scores.
    Required Skills & Qualifications:
    • 6 months to 2 years of experience in email support or customer service roles.
    • Excellent written English communication skills.
    • Strong typing speed with attention to detail.
    • Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
    • Basic knowledge of MS Office (Word & Excel).
    • Problem-solving mindset with strong analytical skills.
    • Ability to handle multiple tasks and prioritize efficiently.
    • Customer-centric attitude and a commitment to delivering quality support.
      Max_Experience":"2

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Indium Software
Location(s): Hyderabad

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Keyskills:   BPO Process Associate ticketing tools Customer support Customer service MS Office Word Technical support CRM Salesforce Email Support Executive

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Indium Software

Indium Software is a leading provider of Digital Engineering solutions with deep expertise in Application Engineering, Cloud Engineering, Data and Analytics, DevOps, Digital Assurance and Gaming. Over the past decade, Indium has built strong relationships with over 100 clients-spanning ISVs, Glo...

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