On Spot Job Offer - Voice Process
- Medusind
- 0 - 5 years
- Mumbai
- 4 months ago
- Email to a friend
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Job Description
Role & responsibilities
1. Review insured patient accounts and validates all co-pays and deductibles are accurate
2. Maintain records of contacts and attempted contacts with delinquent account patients as well as records of any payments collected from the patients
3. Submit monthly reports on the status of unpaid accounts and any repayment progress
4. Provide customer service regarding collection issues, process patient refunds, process and review account adjustments, resolve payment discrepancies and short payments
5. Submit monthly refund reconciliation reports to ensure all patient/insurance accounts are accurate
6. Process unapplied balances on patients account;
7. Explain the breakdown of the balance owed by reviewing the EOB/ERA received from the patients insurance
8. Should possess strong skills set in AR scenarios with over 2 years of experience.
9. Should able to differentiate between Refunds and Adjustment
10. Should have strong knowledge in MS WORD/ PDF/ EXCEL .
11. Good in voice calls and probing the required questions with payers for refunding.
Preferred candidate profile
Proficiency in English is required
Strong Verbal Communication and active listening Skils
Perks And Benefits
Health Insurance
Drop facility(Within 25KM)
5 Days Working
Job Classification
Industry: MiscellaneousFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: MedusindLocation(s): Mumbai
Keyskills: Outbound Process US Process International Process International BPO Inbound Process International Call Center Voice Support Customer Support Domestic Voice Process CSE Bpo Voice Customer Care International Voice UK Process International Voice Process
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Medusind
Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.
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