Business Voice Professional
- Zensar
- 7 - 11 years
- Hyderabad
- 3 months ago
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Job Description
- Designing, implementing, integrating and supporting Messaging Systems/Microsoft Exchange
- Apply new solutions in collaboration with relevant IT teams and determine course of action for new application initiatives for Client (Microsoft Exchange Specialist)
- Planning, implementing, configuring, maintaining and problem resolution for email based applications and supporting infrastructure for Exchange 2016 and Exchange Online
- Participate in messaging related projects to deliver new services, new functionality, application upgrades and infrastructure aligned to Business requirements
- Develop, maintain and document detailed knowledge of messaging systems and collaboration tools processes and problem resolution within the Estate
- Implement solutions for Exchange requirements and apply updates and security patches to ensure the Servers are secure and compliant and meets our security vulnerability status
- Deploy application and services related to creation of mailboxes, mailbox databases, SMTP connectors, email retention policies, email address policies, email domains, certificate management, email hygiene and email application health
- Perform preventative, adaptive and perfective maintenance to ensure the optimal functioning of the Exchange 2016 platform
- Administer the Office 365 Core Appliactions within the M365 Platform (Messaging & Collaboration Specialist)
- Assign and remove licenses, manage usage locations and group-based licensing
- Configure Microsoft Teams settings, meetings, policies and federation and One Drive support
- Unlocking AI-Powered Productivity: Modern Workplace Data and AI Offerings for O365 with Microsoft Copilot
- Manage and execute all service requests through ServiceNow to resolution
- Execute all the changes in accordance with the Department s change management processes on ServiceNow
- Identify and investigate hardware and software issues, perform root cause analysis and implement an action plan to resolve the issues
- Resolve and appropriately complete assigned cases and change requests and act as an escalation for support issues
- Implement and enforce governance policies for digital communication tools
- Ensure compliance with data protection, security and retention policies
- Provide Tier 3/4 Technical Support for Messaging and Collaboration tools
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
- Lead and mentor peers, knowledge sharing as a key contributor to the overall technical development of the team
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad
Keyskills: SMTP Change management HP data protector MS Exchange Video conferencing Digital communication Vulnerability microsoft Licensing Technical support
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