Service Desk-service Desk Professional
- Zensar
- 1 - 4 years
- Hyderabad
- 5 months ago
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Job Description
Zensar Technologies is looking for SERVICE DESK-SERVICE DESK to join our dynamic team and embark on a rewarding career journey- A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services
- Key responsibilities:Respond to customer inquiries and requests for assistance through phone, email, chat, or in-personTroubleshoot technical issues and resolve them in a timely manner
- Log and track customer requests and incidents in a service management system
- Escalate complex or unresolved incidents to higher-level IT support staffUpdate knowledge base and create documentation for common issues and solutionsEnsure customer satisfaction by providing excellent customer serviceAssist with the setup and maintenance of IT equipment, such as computers, printers, and phones
- Requirements:Experience in customer service and technical support
- Basic knowledge of computer hardware, software, and operating systemsAbility to troubleshoot technical issues and find solutionsStrong verbal and written communication skillsGood organizational and time management skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad+ View Contact
Keyskills: communication skills written management skills team management presentation skills convincing power problem solving written communication writing leadership skills leadership negotiation public speaking stress management communication skills
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