There are Technical and Service elements to this role, and you will be expected to cover all aspects of this role.
Technical and Service
Provide 2nd & 3rd line support for SharePoint services (front end primarily) and, operating under a best practice, ITIL framework
Work closely with practitioners and vendors tprovide technical support and assistance for problems related tSharePoint services
Assist in documentation, technology compliance standards and landing space policy
Work with Service Desk, 2nd level support team for knowledge sharing, immediate assistance
Proactive and able twork independently
Problem solving, analytically minded with attention tdetail
Ability twork under pressure and tprioritise time and tasks, and escalate concerns/questions where appropriate
Strong interpersonal skills, and an effective communicator - written and verbal
Must have a proactive, keen and flexible approach with high level of motivation and commitment
Looking for Immediate to 15 Days Joiners

Keyskills: Support Sharepoint Technical Documentation L2/L3 Service Desk workflows ITIL
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