Customer Support Executive
- Lenskart
- 1 - 5 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job description
Founded in 2010, By an ex-Microsoft 'techie' with no money but truckloads of relentless passion to make a difference in this world, Lenskart is one of the fastest growing eyewear businesses today.
Peyush along with his two co-founders Amit Chaudhary and Sumeet Kapahi founded 'VALYOO technologies'. The aim was to truly add 'valyoo' in customers' lives by eliminating the retailers, setting up our own high quality manufacturing and supplying directly to the consumer. With this, they not only cut costs, but also delivered high quality standards, supported with in house robotic lens manufacturing and assembly ensuring 100% precision and top quality control.
With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business and uniquely designed physical stores, Lenskart is revolutionizing the eyewear industry.
With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business and uniquely designed physical stores, Lenskart is revolutionizing the eyewear industry.
The Team you will Join
A customer support team plays a crucial role in assisting and addressing the needs of customers for a product or service. Our primary goal is to enhance customer satisfaction by delivering smiles every time, with a fair, one touch resolution.
If you are a fun loving person who likes to help people, we are looking for you !!!At Lenskart, we are not a Customer Service team...We are the Customer Happiness Team And we believe - Only a happy team can make customers happy
We are looking for advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Preferred candidate profile
- Graduates only
- Good communication skills
- Good understanding of Customer Support Business
- Should be OK to travel to Gurgaon for 20 days training ( Paid Training )
- Should be OK to handle customers over calls ( 70+ calls per day )
- 9am - 10pm window shift ( Any 9 hours will be given )
- Only day shifts
- Rotational week offs
- 5.5 days working
- Incentive INR 15,000 per month (performance based)
- No leaves will be provided in the training period
- Work from office only
Perks and benefits
1. Best in industry salary grade
2. Incentives over and above this up to max of 15,000
3. 5.5 days working
4. Monthly rewards
5. Robust internal growth options
Interested candidates can apply or share their resume on WhatsApp
HR Ritu 8384098***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: LenskartLocation(s): Noida, Gurugram
Keyskills: Blended Process Customer Experience Chat Chat Process Customer Service Customer Support Calling Customer Care Semi Voice Chat Support Customer Handling Domestic Process
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