Client Support Associate
- Lifecell
- 1 - 3 years
- Chennai
- 6 months ago
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Job Description
We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC), ensuring superior service delivery and robust client relationship management.
Role & responsibilities
- Order Management: Oversee diagnostic orders from initiation to completion for KOL/FMC clients.
- TAT & Escalation: Proactively monitor Turnaround Time (TAT), flag potential breaches, and drive resolution.
- Client Engagement: Build strong client rapport through regular updates, reviews, and personalized support.
- Issue Resolution: Manage tickets via tools like ServiceNow/Zendesk/Jira, ensuring closure within SLAs.
- Reporting: Prepare and share MIS reports on order status and TAT compliance using Advanced Excel (Pivot Tables, VLOOKUP, Dashboards).
- Coordination: Collaborate seamlessly with internal teams (Operations, Lab, Logistics) for smooth service.
Preferred candidate profile
- Bachelors degree in Healthcare, Business Administration, or related field.
- 1-3 years of experience in Account Management, Client Servicing, or Healthcare Operations.
- Prior experience handling KOL/FMC clients in diagnostics/healthcare is highly preferred.
How to Apply
Interested candidates are requested to share your resume to the email below.
Email your resume to: ra**********r@li*****l.in
Contact (Call & WhatsApp) HR Rasigapriya: 8754226***
(Only during office hours: Monday to Friday, 10:00 AM - 5:30 PM)
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: LifecellLocation(s): Chennai
Keyskills: Customer Support Query Handling Strong Communication Skills
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