Customer Support Executive @ Lenskart

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Customer Support Executive

Lenskart
0 - 4 years
Hyderabad
3 months ago
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Job Description

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

Interacting with customers over the phone, by email, or by chat to provide information and services
Answering customer inquiries and complaints
Handling customer issues and conflicts
Escalating issues to the appropriate team
Good understanding of Customer Support Business

Preferred candidate profile
- Graduates only
- Good communication skills
- Should be OK to travel to Gurgaon for 20 days training ( Paid Training )
- Should be OK to handle customers over calls ( 70+ calls per day )
- 9am - 10pm window shift ( Any 9 hours will be given )
- Only day shifts
- Rotational week offs
- No leaves will be provided in the training period
- Work from office only

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Lenskart
Location(s): Hyderabad

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Keyskills: Customer Support Blended Process Inbound Process Customer Service Solving Queries Inbound Calls Customer Satisfaction Email Process Voice Support Customer Experience Customer Care Customer Queries Customer Handling International BPO International Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Lenskart

About Accenture\r\n\r\n \r\n\r\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations...

Customer Support Executive @ Lenskart

Home > Voice / Blended