Customer Support Executive
- Lenskart
- 0 - 4 years
- Hyderabad
- 6 months ago
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Job Description
We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Roles and Responsibilities
- Interacting with customers over the phone, by email, or by chat to provide information and services
- Answering customer inquiries and complaints
- Handling customer issues and conflicts
- Escalating issues to the appropriate team
- Good understanding of Customer Support Business
Preferred candidate profile
- Graduates only
- Good communication skills
- Should be OK to travel to Gurgaon for 20 days training ( Paid Training )
- Should be OK to handle customers over calls ( 70+ calls per day )
- 9am - 10pm window shift ( Any 9 hours will be given )
- Only day shifts
- Rotational week offs
- No leaves will be provided in the training period
- Work from office only
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: LenskartLocation(s): Hyderabad
Keyskills: Customer Support Blended Process Inbound Process Customer Service Solving Queries Inbound Calls Customer Satisfaction Email Process Voice Support Customer Experience Customer Care Customer Queries Customer Handling International BPO International Voice Process
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