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Senior Officer @ Axis Max Life

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 Senior Officer

Job Description


KEY RESPONSIBILITIES

Service through relationship management

  • Establishing and strengthening relationship with the allocated customer base.
  • Ensure retention of customers in his/her allocated Book of Relations (existing customer database).
  • Act as single point of contact for customers for any customer query/complaint.
  • Identify financial goals of customers and providing financial planning assistance.
  • Competition Analysis for giving professional advice to customer
  • Fix self appointments everyday from the given customer database as per the campaign

Sales

  • Focus on cross-sell & up-sell opportunity in allocated customers.

Ensure successful completion of licensing as per MLI standardsRole & responsibilities

Measures of Success

  • TAT adherence for updating System - CRM Next
  • Successful completion of cross-sell/ up-sell Business Goals month on month
  • Collection of payment/premium from 91-180 days due policies
  • Complaint Resolution /Customer satisfaction
  • Achievement of Retention Targets.
  • > 45 unique customer meetings in a month
  • More than 90% attendance (of total working days)
  • Successfully score >=80% in the Functional Trainings imparted

Key Relationships (Internal /External)

  • Internal HR/Trainers/Supervisors/Peers
  • External- Customers

Key competencies/skills required

  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language

Desired qualification and experience

  • 0 1.5 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.
  • Age Bracket: 20-25 years
  • Must own a conveyance
  • Good communication skills

Job Classification

Industry: Insurance
Functional Area / Department: BFSI, Investments & Trading
Role Category: Life Insurance
Role: Insurance Sales / BD Manager
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Pimpri-Chinchwad

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Keyskills:   Sales Life Insurance Direct Marketing Sales And Marketing Direct Channel Sales Insurance Sales

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Axis Max Life