Technical & Business Operations Agent (BPO)
- Amdocs
- 1 - 3 years
- Pune
- 3 months ago
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Job Description
- Handle inbound/outbound voice calls professionally and efficiently.
- Address customer queries, complaints, and requests with empathy and clarity.
- Maintain accurate records of customer interactions and transactions.
- Follow communication scripts and guidelines as provided.
- Escalate unresolved issues to the appropriate internal teams.
- Meet performance targets including call quality, resolution time, and customer satisfaction.
- Stay updated on product/service knowledge and process changes.
- Adhere to company policies, compliance standards, and data privacy norms.
- Minimum qualification: Graduate in any discipline.
- 1-3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
- Excellent verbal communication skills in English (and regional languages if applicable).
- Strong listening skills and ability to handle pressure.
- Basic computer proficiency (CRM tools, MS Office).
- Willingness to work in rotational shifts and weekends if required.
- Shift Timings - 5pm to 2am, 8pm to 5am, 1:30am to 10:30am.
- Prior experience in international/domestic voice processes.
- Ability to multitask and manage time effectively.
- Positive attitude and team-oriented mindset.
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Pune
Keyskills: BPO Voice process Outbound Product service data privacy Customer service MS Office Amdocs CRM Business operations
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Amdocspurpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 26,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native,...
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