Knowledge Management Specialist
- Celonis
- 3 - 8 years
- Bengaluru
- 5 months ago
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Job Description
The Role:
The Knowledge Management (KM) Specialist will play a pivotal role in supporting the Head of Knowledge Management in building a robust KM organization and implementing KM solutions across the company. You will work closely with internal stakeholders to design strategies, roll out initiatives, and deliver value-adding KM services tailored to business needs. This role is ideal for individuals with a background in KM and operations who thrive in dynamic, fast-paced environments and excel at building structure and driving impact.
The Knowledge Management (KM) Specialist will play a pivotal role in supporting the Head of Knowledge Management in building a robust KM organization and implementing KM solutions across the company. You will work closely with internal stakeholders to design strategies, roll out initiatives, and deliver value-adding KM services tailored to business needs. This role is ideal for individuals with a background in KM and operations who thrive in dynamic, fast-paced environments and excel at building structure and driving impact.
The work you ll do:
KM Strategy and Execution
- Partner with the Head of Knowledge Management and our departments to design and implement effective KM strategies.
- Collaborate with user groups and stakeholders to identify opportunities, address gaps, and deliver impactful KM services.
- Serve as a strategic business partner, balancing high-level priorities with operational needs to enhance KM systems and processes.
- Support the implementation of a global Knowledge Governance Model in order to ensure our Knowledge Assets remain current, accurate and accessible.
- Execute the implementation of standardized processes for knowledge creation, tagging, storage, and access. Cross-Functional Collaboration
- Build strong relationships with teams across the organization, including Enablement, Documentation, Learning & Development, and IT, to align KM objectives.
- Represent KM in cross-departmental initiatives, ensuring priorities are clearly communicated and aligned to our global KM strategy and governance model.
Project and Program Management - Lead KM projects, ensuring timely delivery and adherence to quality standards in collaboration with internal and external stakeholders.
- Develop training programs and onboarding frameworks to upskill employees on KM best practices, in collaboration with Celonis Enablement teams Performance Monitoring and Continuous Improvement
- Monitor and report on KM system performance, identifying improvement areas and driving optimization initiatives.
- Collect and analyze end-user feedback and usage metrics to refine KM tools and services for better efficiency and adoption AI and Technology Integration
- Evaluate and implement AI-driven solutions to enhance operational efficiency and streamline KM workflows.
- Utilize AI tools to improve knowledge discovery, sharing, capturing, and maintenance processes.
- Oversee data integration, imports, and exports to ensure system interoperability and data integrity.
The qualifications you need:
- Minimum of 3 years in Knowledge Management; consulting experience is a strong plus.
- Proven ability to deliver high-quality projects on time, working collaboratively with diverse stakeholders across the globe.
- Hands-on experience leveraging AI tools to enhance KM processes and improve operational efficiency.
- Strong analytical skills, including managing datasets and creating reports, performance metrics, and data visualizations.
- Demonstrated success in solving complex problems, bringing structure to ambiguity, and delivering impactful KM solutions.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Proven ability to establish strong relationships with senior leaders and influence decision-making.
- Fluent in spoken and written English.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more . Interns and working students explore your benefits here .
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Management Consulting - OtherEmployement Type: Full timeContact Details:
Company: CelonisLocation(s): Bengaluru+ View Contact
Keyskills: Mining Analytical skills Quality standards Management consulting Manager Technology data integrity Continuous improvement Operations Performance monitoring
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