Backend Operations Executive
Backend workflow management of onshore resources
Handling the functional mailboxes
Providing an excellent customer service by responding to emails requests within 24 Hrs
Client co-ordination
Recognize and escalate urgent/sensitive issues to Manager
Complete additional tasks as assigned
Ensure SLA target are achieved
Generating various reports based on the instructions
Sending the scheduled reports as per schedule

Keyskills: non voice email process handling customer queries data entry chat process backend operations back office kpo banking operations bpo operations