Project Lead -PMO CRM
- InfoCepts
- 8 - 10 years
- Kolkata
- 4 months ago
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Job Description
- Best Practices Implementation:
- Understand and implement best practices in various sales and renewal processes.
- Ensure efficient setup and integration of CRM and Billing systems.
- Executive Communication:
- Translate complex technical concepts into clear, actionable insights for executive stakeholders.
- Maintain effective communication with C-level executives.
- Weekly Management Sessions:
- Lead weekly sessions to surface and prioritize new issues.
- Facilitate cross-functional teams to identify root causes of issues (system, process, integration).
- Collaborate with business and IT stakeholders to develop and implement solutions.
- Oversee ongoing management of the project roadmap.
- Stakeholder Collaboration:
- Work closely with business and IT stakeholders to ensure alignment and smooth execution of projects.
- Manage stakeholder expectations and deliverables effectively.
- Roadmap Management:
- Develop and manage the project roadmap, ensuring timely delivery of key milestones.
- Continuously update and communicate the roadmap to all stakeholders.
Experience:
- 8-10 years of experience in project management, with a focus on sales and renewal processes.
- Strong understanding of CRM and Billing systems.
- Proven ability to communicate at an executive level and translate technical details for non-technical stakeholders.
- Experience working directly with developers and technical teams.
- Strong facilitation skills for leading cross-functional sessions.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Flexibility to work in the US timezone.
Must Have
- The role requires excellent cross-functional collaboration skills to work with Billing, Collections, Deal Desk, Legal, Security, Tax, and Technical Support teams. Leadership capabilities are essential to drive operational efficiency, scale self-service capabilities, manage escalations, and foster continuous improvement within the team.
- Good communication skills and the ability to adhere to service level agreements (SLAs) are also critical.
- Data Quality Management: Skills in ensuring data accuracy, validation, and verification.
- Stakeholder Communication: Excellent communication skills to liaise effectively with stakeholders at all levels, including executives and developers.
- Problem-Solving: Ability to identify root causes of issues and develop effective solutions.
- Risk Management: Expertise in identifying, analyzing, and mitigating project risks.
- Strong administrative and operational expertise, proficiency in managing invoicing, payments, vendor and security forms, onboarding materials, product access requests, and renewal and provisioning processes.
Good To have
- Experience with digital tools and platforms such as Salesforce, Netsuite, DocuSign, Slack, and AI tools
- Budget Management: Skills in managing project budgets and tracking expenses.
- PMP or similar project management certification
Qualifications :
- Overall work experience of 8-10years with minimum of 5 to 7 years experience on managing projects.
- BS Degree in IT, MIS or business-related functional discipline
Qualities:
- Leadership: Ability to guide, motivate, and manage the team effectively to achieve project goals.
- Analytical Thinking: Strong problem-solving skills and the ability to analyze complex data and processes.
- Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
- Attention to Detail: Precision in managing data and ensuring accuracy in all project activities.
- Adaptability: Flexibility to adjust strategies and approaches based on project needs and challenges.
- Time Management: Efficiently managing time and resources to meet deadlines and project milestones.
- Decision-Making: Ability to make informed decisions quickly and effectively.
- Customer Focus: Prioritizing the needs and expectations of the client to ensure satisfaction and project success.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: InfoCeptsLocation(s): Kolkata+ View Contact
Keyskills: PMP Senior Executive MIS Project management Analytical Billing Risk management Operations Technical support CRM
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InfoCepts
Part of the global G4S security conglomerate, this Delhi-based entity has been operating since 1996. It provides business services such as facilities management, staffing for corporate and administrative roles, and security solutions. It reported revenue of around 31.4 crore in FY 2022 and functions...
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