Assistant Manager
- Optum
- 3 - 7 years
- Noida, Gurugram
- 4 months ago
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Job Description
Primary Responsibilities:
- Lead a team of 25 - 30 certified coders. Maintains staff by orienting and training employees; maintains a safe, secure, and legal work environment
- Performance Management - Timeliness, Quality and Productivity metrics
- Planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Drive employee engagement and retention activities by sharing companys vision and goals, empowering employees on tasks as per their skill set, providing regular feedback etc.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Graduate in any discipline
- Certified coder from AAP/AHIMA
- 18+ months of experience as Team leader or Assistant Manager
- Experience in handling a team of minimum 15
- Experience from medical coding background only
- Experience in performance management, coaching, supervision, quality management, results driven, foster teamwork, handles pressure, giving feedback
- Proven ability to use Microsoft Office Products (Excel, PowerPoint etc.)
- Proven ability to operate basic office equipment (copier and facsimile machine)
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Noida, Gurugram+ View Contact
Keyskills: customer service medical coding employee engagement performance management retention office equipment pressure handling employee training variance analysis hrsd career development counselling quality management recruitment coaching
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