Senior Systems Management Analyst - Azure Operations
- Optum
- 4 - 8 years
- Bengaluru
- 5 months ago
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Job Description
Primary Responsibilities:
- Monitor alerts and system notifications as per SLA
- Perform initial triage of triggered alerts, validate severity, and escalate as needed
- Document incident details and provide timely communication to stakeholders and support teams
- Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues
- Provide input for root cause analysis by correlating logs and performance data
- Collaborate with Operations, DevOps, and Application teams during incidents
- Participate in post-incident reviews and contribute to the development of preventive monitoring rules
- Continuously refine alerting thresholds to reduce false positives/negatives
- Help tune monitoring for accuracy, relevance, and performance across environments
- Maintain documentation for alert configurations, runbooks, and monitoring architecture
- Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends
- Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow)
- Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell.
Required Qualifications:
- Bachelors degree in Computer science Engineering or other Engineering and IT or equivalent experience
- Azure fundamentals certifications.
Job Classification
Industry: RetailFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Configuration and Deployment ManagementEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Bengaluru+ View Contact
Keyskills: system management microsoft azure networking training system administration vendor management operations management project management team management dns accounting linux troubleshooting splunk aws inventory management
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