Lead - T&S Policy Strategist
- Taskus
- 5 - 10 years
- Noida, Gurugram
- 5 months ago
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Job Description
Internal Career Level: P3 (Level 40), Individual contributor
Reporting to: Director, Trust & Safety
Key Responsibilities- Policy Expertise & Guidance: Act as the primary SME for T&S policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.
- Operational Alignment: Collaborate with Operations, Quality and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.
- Client & Stakeholder Consultation: Act as a policy advisor to internal leaders and client contacts. Provide concise recommendations that balance user safety, product goals, and commercial realities.
- Trend Analysis & Recommendations: Continuously monitor policy application, spot emerging trends or potential issues, and to offer data-driven suggestions or solutions for policy refinement and program enhancement. This may include tracking global regulatory developments and emerging AI to assess how they affect policy design and enforcement.
- Global Collaboration & Scalability: Collaborate effectively across global, multicultural, and multilingual teams, designing scalable solutions to complex, ambiguous problems that drive positive business outcomes.
Qualifications
- 5+ years of experience in T&S policy, operations, content moderation, or a similar analytical and operational role.
- Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.
- Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.
- Outstanding organizational skills, with a proven ability to manage multiple priorities and adapt to changing directions with limited guidance.
- Demonstrated experience working effectively across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.
- Exceptional attention to detail with a keen ability to spot trends, anticipate potential issues arising from policy application, and offer confident, data-backed solutions.
- Excellent verbal and written communication skills, with the ability to articulate complex policy concepts clearly and concisely to diverse audiences.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Marketing & CommunicationRole Category: Advertising & CreativeRole: Advertising ManagementEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Noida, Gurugram
Keyskills: regulatory strategist creative writing moderation content writing market research content management proof reading editing secondary research content analysis content review social media marketing qualitative research quantitative research
Taskus
Zensar stands out as a premier technology consulting and services company, embracing an experience-led everythingphilosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver...
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