Process Excellence Manager
- Consultbae India
- 1 Positions
- Noida, Gurugram
- 3 months ago
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Job Description
- Map end-to-end processes across business verticals:
- Driver credit assessment & onboarding
- Fleet lifecycle management (asset allocation, maintenance, recovery)
- Collections & payouts
- NBFC financing & co-lending workflows
- Support on Aggregator integrations & API-linked operations
- Identify bottlenecks, leakages, and inefficiencies across workflows using data and field audits.
- Work closely with Product & Tech teams to automate repetitive workflows e.g., lead handling, credit rule engine, payout accounting, asset tracking, and telecaller workflows.
- Drive Lean / Six Sigma projects to improve TAT, reduce error rates, and increase throughput in sourcing, onboarding, and collections.
- Define process KPIs, such as:
- Lead-to-onboarding conversion rates
- Asset utilization & turnaround times
- Collections efficiency & default rate triggers
- City-level operational SLA adherence
- Partner with Driver Sourcing, Fleet Ops, Finance, Product, and NBFC partners to implement process improvements end-to-end.
- Act as a bridge between ground operations and central strategy, ensuring processes are practical, not just theoretical.
- Train regional city teams, sourcing managers, and telecallers on new processes & SOPs.
- Design process blueprints for new city launches driver sourcing, NBFC readiness, demand mapping, service network tie-ups.
- Create a city-in-a-box operational template to enable faster rollouts.
- Anticipate process gaps that emerge at higher volumes (e.g., collections reconciliation, driver churn management) and proactively address them.
- Bachelors/Masters in Business, Engineering, Operations, or related field.
- 5-10 years experience in Process Excellence / Business Transformation / Ops Strategy, preferably in mobility, fintech, leasing, or gig workforce platforms.
- Proven experience in process mapping, SOP design, and workflow automation.
- Good to have familiarity with Lean / Six Sigma methodologies, Green Belt or higher preferred.
- Strong analytical & problem-solving skills, with proficiency in Excel, BI tools, or process modeling software.
- Excellent stakeholder management and communication skills.
- Ability to work in a fast-scaling, on-ground operations environment.
Job Title: Process Excellence Manager
Location: Gurugram
Working Mode: 6 Days WFO
Reports to: Business Head 4W Category
Role Overview
The Process Excellence Manager will be responsible for designing, standardizing, and optimizing core business processes across driver sourcing, asset lifecycle management, collections, NBFC partnerships, and technology workflows. This role will ensure that operational playbooks are scalable, data-backed, and tightly linked to business outcomes such as driver retention, faster onboarding, lower defaults, and smooth city expansion.
Key Responsibilities
1. Process Design & Standardization
2. Develop and implement SOPs, checklists, and overview frameworks for each stage.
3. Ensure SOPs are standardized across cities and ready for replication during rapid ramp-up.
2. Process Improvement & Automation
3. Data, Metrics & Governance
2. Build real-time dashboards & reporting cadences for leadership to track process performance.
3. Set up audit mechanisms to ensure adherence to regulatory (RBI/NBFC) and internal SOPs.
4. Cross-Functional Stakeholder Management
5. Scale-Up Readiness
Key Requirements
Why This Role Matters
This role is critical to scaling efficiently-- ensuring that every rupee of AUM deployed, every vehicle on the road, and every driver onboarded flows through a clean, automated, and measurable process. You will be the backbone that allows the company to expand from pilot to multi-city operations without chaos.
Employement Category:
Employement Type: Full timeIndustry: Logistics / Courier / TransportationRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Process Excellence ManagerContact Details:
Company: Consultbae IndiaLocation(s): Noida, Gurugram
Keyskills: kpi analysis data analysis lean six sigma process improvement
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