Customer Support Representative
- Vishal Consultants
- 30 Positions
- 3 months ago
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Job Description
- Health insurance
- Provident Fund
- Night shift
- Rotational shift
- US shift
- Day shift
- total work: 0 to 1 year (Required)
Job Title: Customer Support Associate
Job Summary:
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.
Responsibilities:
- Handle inbound customer calls in a timely and efficient manner
- Provide excellent customer service, answering questions, and resolving issues related to banking products and services
- Utilize problem-solving skills to address customer concerns and resolve issues
- Maintain accurate records of customer interactions using relevant software and systems
- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets
- Collaborate with internal teams to resolve customer issues and improve processes
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- Proficiency in English (written and spoken)
- Ability to work rotational shifts, including nights and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Job Type: Full-time
Benefits:
Schedule:
Experience:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Vishal ConsultantsLocation(s): Indore,
Keyskills: international call center customer support voice process international bpo
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