OTC Collection
- Genpact
- 2 to 6 Yrs
- 3 months ago
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Job Description
- Role Overview: You will be a Process Developer, Collections at Genpact, responsible for collecting past due invoices & invalid deductions on allocated portfolios through various communication channels like Email, phone calls, etc. Your duties will include responding to email/phone queries related to disputed invoices, researching and analyzing disputes/deductions in ERP, and coordinating with different departments to gather supporting documents/info for dispute/deductions resolution. It will be your responsibility to identify opportunities, propose process and automation enhancements, and implement collection strategies to reduce past dues. Daily reporting of individual portfolios to monitor past dues and resolving issues promptly to prevent adverse customer impact are crucial aspects of your role. Additionally, you are expected to support your team by handling adhoc requests promptly and providing quality customer service by researching and responding to internal & external partners" inquiries effectively and expertly. Escalating problems to senior staff members and/or management as needed is also part of your responsibilities. Key Responsibilities: - Collect past due invoices & invalid deductions on allocated portfolios via Email, phone calls, etc. - Respond to email/phone queries related to disputed invoices - Research and analyze disputes/deductions in ERP - Coordinate with various departments to obtain supporting documents/info for dispute/deductions resolution - Identify opportunities, recommend solutions for process and automation improvements - Implement collection strategies to reduce past dues - Report daily on individual portfolios to track and monitor past dues - Resolve issues promptly to avoid adverse customer impact - Support teammates to process adhoc requests in a timely manner - Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly and expertly - Escalate problems to senior staff members and/or management as appropriate Qualification Required: - Graduation in any stream - Excellent interpersonal skills - Meaningful work experience Additional Company Details: Join Genpact, a global professional services and solutions firm driven by curiosity, agility, and the desire to create lasting value for clients. With a purpose focused on the relentless pursuit of a world that works better for people, you will have the opportunity to serve and transform leading enterprises, including the Fortune Global 500. Genpact offers a dynamic environment for professionals passionate about making a difference, with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: OTC CollectionContact Details:
Company: GenpactLocation(s): Lucknow,+ View Contact
Keyskills: Collections Research Analysis ERP Process improvement Automation Reporting Customer service Interpersonal skills Escalation management Problemsolving
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