Customer Care Executive
- Business Process
- 0 - 5 years
- Kolkata
- 3 months ago
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Job Description
Hello Folks,
Greetings From ShiningStars ITPL!!
* MEGA JOB OPENINGS * WORK FROM OFFICE * FREE JOBS * NO TARGET * BPO HIRING * * VOICE PROCESS *
Are you a highly motivated individual with a passion for providing exceptional customer service? We are hiring dedicated Customer Care Executives for both Domestic and International voice process.
We welcome applications from both Freshers eager to start their career and Experienced Professionals looking for growth and challenging roles.
IMMEDIATE JOINERS PREFERRED || ONLY WALK-IN INTERVIEW
PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING
Age Limit - Max. 30
Locations we're hiring for: -
- Bengaluru - Shivaji Nagar, Kudlu Gate, Nagavara and Kundalahalli
- Hyderabad - Manikonda and DLF Cyber City
- Kolkata - Bidhannagar and New Town
Language Requirement: -
- Bengaluru - Shivaji Nagar & Kudlu Gate (ENGLISH + HINDI), Nagavara (ENGLISH + ANY LANGUAGE) and Kundalahalli (ENGLISH + ANY LANGUAGE)
- Hyderabad - English + Any Language
- Kolkata - English + Hindi
Qualification & Experience: -
Bengaluru -
- Shivaji Nagar & Kudlu Gate - Any Graduate Fresher/Experience in Customer Service
- Nagavara - Any UG Experience in Customer Care
- Kundalahalli - Any Commerce Graduate Fresher/Experience OR Any Graduate with minimum 2 years of experience in International Claims Processing & Adjudication (P&C/ Insurance/ Health Care).
Hyderabad -
- Manikonda - Any UG Fresher/Experience in Customer Service)
- DLF Cyber City - Any Graduate + 1 Year Experience in International Customer Support
Kolkata -
- Bidhan Nagar - Any UG Fresher/Experience in Customer handling
- New Town - Any Graduate Fresher/Experience
Key Roles & Responsibilities: -
- Handle inbound and/or outbound customer inquiries, complaints, and requests via phone, email or chat ensuring prompt and professional resolution.
- Provide accurate and complete information about company products and services to customers.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams (Technical Support, Management, etc.) when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the Customer Relationship Management (CRM) system.
- Follow communication procedures, guidelines, and policies to ensure consistent service quality.
- Meet qualitative and quantitative targets (e.g., CSAT, First Call Resolution, Average Handling Time).
Salary (Based on Interview and Experience) & Other Benefits: -
Bengaluru -
- Shivaji Nagar - 21k CTC - 25 CTC + Quarterly Bonus.
- Kudlu Gate - 20.5k CTC - 30k CTC + Quarterly Bonus.
- Nagavara - Up to 30k CTC + Incentives and Bonus.
- Kundalahalli - Up to 37k CTC
Hyderabad -
- Manikonda - 20.8k CTC - 30k CTC.
- DLF Cyber City - Up to 37k CTC.
Kolkata -
- Bidhan Nagar - 16k CTC - 25k CTC.
- New Town - 14k CTC.
How To Apply: -
Connect over call or share your updated resume @ 9569433*** (Call/WhatsApp) - Indrajeet
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: Business ProcessLocation(s): Kolkata
Keyskills: Good Comm Skills Inbound Process BPO Customer Service Voice Process US Healthcare Claims Adjudication US Process Travel Customer Support Telecalling Customer Care Fresher Hindi International Process Domestic Process UK Process Claims Processing
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