Hiring Order Management / Customer Service
- Live Connections.
- 50 Positions
- Mysore
- 3 months ago
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Job Description
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Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
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Customer Service: Provide exceptional service via phone, email, and chat, ensuring timely and accurate resolutions.
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Order Tracking & Resolution: Investigate and resolve discrepancies such as missing or damaged items and communicate outcomes to customers.
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Communication: Coordinate with internal teams such as warehouse, logistics, and shipping to address order-related concerns.
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Problem Solving: Analyze and resolve complex customer complaints, escalating to management when necessary.
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Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and efficiency.
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Data Entry & Record Keeping: Accurately enter orders from customer order forms and maintain updated records.
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Education: Graduate in any discipline.
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Experience: 15 years of experience in Order Management / Customer Service (BPO or related industry preferred).
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Skills:
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Excellent communication, analytical, and problem-solving skills.
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Strong attention to detail and ability to multitask.
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Proficiency in Microsoft Office (Excel, Outlook, Word).
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Ability to work in a fast-paced environment and handle multiple priorities.
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How to Apply:
Job Summary:
We are looking for experienced professionals to join our Order Management Team. The ideal candidate will handle end-to-end order processing, provide excellent customer support, and ensure smooth communication between internal teams and clients.
Key Responsibilities:
Requirements:
Interested candidates can share their updated resume at
or WhatsApp at 82hidden_mobile0 with the subject line Order Management
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Hiring Order Management / Customer ServiceContact Details:
Company: Live Connections.Location(s): Mysore
Keyskills: order tracking order fulfillment voice process order management customer support price quotes sales order
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