Team Lead , Salary upto 8 L/A , Call Apoorva @ Walkin Interview

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Team Lead , Salary upto 8 L/A , Call Apoorva

Walkin Interview
3 - 8 years
Hyderabad
5 months ago
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Job Description

Job Title:

Team Leader, Operations

Graduate with 1 year as a Team Leader International Voice process

Job Description

technology-enabled global business services compin customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
Identify performance related issues, develop an action plan for improvement and implement corrective actions.
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
Communicate expectations to employees and provide timely updates.
Provide subject matter expertise in handling escalated customer calls as needed.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
Stay current on internal work processes, policies and procedures. Attend required manager development training.

Key skills & knowledge:

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
Work well under pressure and follow through on items to completion!
Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
Ability to mentor, coach and provide direction to team members.
Willingness to work in a flexible schedule.

Educational qualification: Graduation

Call Hr to schedule your interview Ad**i@77*******9

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

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Keyskills: Team Handling Team lead lead Team Coaching Team Management Team Supervision TL Team Leading handling Shrinkage banking

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₹ 5-12 Lacs P.A

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Team Lead , Salary upto 8 L/A , Call Apoorva @ Walkin Interview

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