Store Manager - Delhi NCR
- Airtel
- 2 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
Purpose of Job :
Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.
- Store Operations & Audit / Compliance:
- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
- Strategic Roll outs:
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion
- Profitability:
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
- People Development / Team Management:
- To ensure daily roistering & briefing to outsourced store staff
- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
- Ensure motivation & development of outsourced store staff
- Customer Experience:
- Ensure adherence to CE guidelines
- Manage staff allocation based on demand at point in time
- Personally step in to handle demanding customers
- Provide suggestions for improvements in CE
Demonstrate
- High energy
- Strong process orientation
- Project management skills
- Appreciation of need for Customer Experience delivery
- Building & nurturing partnerships
- Influencing skills
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Merchandising & Planning - OtherEmployement Type: Full timeContact Details:
Company: AirtelLocation(s): Noida, Gurugram
Keyskills: Store Operations Retail Store Operations Retail Management Retail Operations Store Management
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