Openings For Branch Banking operations- Kerala
- Idfc First Bank
- 1 - 6 years
- Ernakulam
- 5 months ago
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Job Description
Job Purpose:
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities:
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions.
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
- Assist in closure of all observations in audit report.
- Client relationship management and customer services related to retail banking operations.
- Custodian of the branch vault and manage the vault limits.
- Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.
- Updating the key registers regularly
- Review branch reports like end of day (EOD), cash position report, instruments issued etc.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Ernakulam
Keyskills: Bank Authorizer Branch Operations Teller Authorization Teller Activities Customer Service Officer CSE Banking Operations Welcome Desk Cashier Activities Teller Operations Branch Banking Operations
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