Non Voice Process Executive
- Teleperformance (TP)
- 0 years
- Hyderabad
- 3 months ago
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Job Description
Join Teleperformance Support Google Aido & YouTube!
Job Title:
Customer Support Specialist Google Aido / YouTube Support
Location:
DLF building Gachibowli
Department:
Digital Customer Experience
Employment Type:
Full-time
About Teleperformance
Teleperformance is a global leader in digital business services, connecting the biggest brands with their customers in meaningful ways. We are proud to partner with tech giants like Google and YouTube to provide world-class support services. Join our team and help shape the digital experiences of millions around the world.
Role Overview
As a Customer Support Specialist for Google Aido or YouTube, you will provide high-quality assistance to users, creators, and advertisers by resolving inquiries related to platform features, account issues, content policies, and ad performance. Your role is essential in ensuring a smooth and positive user experience.
Key Responsibilities
For Google Aido:
Assist advertisers with campaign setup, optimization, and troubleshooting in Google Ads.
Provide support on AI-powered features within Google platforms (such as Smart Campaigns or Performance Max).
Help users navigate the Ads dashboard, billing, targeting, and performance tracking tools.
Escalate technical issues or complex requests to the appropriate teams.
For YouTube:
Support content creators and viewers with questions related to video uploads, monetization, copyright, or community guidelines.
Investigate and resolve account-related concerns (e.g., suspended accounts, strikes, demonetization).
Educate users on YouTube policies and best practices.
Moderate content and escalate violations of terms of service.
Qualifications
High school diploma or equivalent (Bachelors degree preferred).
Prior experience in tech support, digital marketing, or content moderation (1+ year preferred).
Strong understanding of Google and/or YouTube platforms.
Excellent communication skills (written and verbal).
Comfortable navigating and troubleshooting digital interfaces.
Ability to maintain confidentiality and apply policy accurately.
Preferred Skills
Google Ads or YouTube
Bilingual or multilingual proficiency (e.g., English + Spanish, Portuguese, or French).
Passion for tech, digital content, and online communities.
How to apply
Send me the updated resume
Contact on this number
Teleperformance is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Teleperformance Inspired to be the best.
Dlf building Gachibowli
Contact number - 7994975***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad
Keyskills: Non Voice Process International Non Voice Non Voice
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