Technical Expert - Telco Cloud B&R Support @ Orange Business

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Technical Expert - Telco Cloud B&R Support

Orange Business
9 - 14 years
Noida, Gurugram
5 months ago
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Job Description

About the role

To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,OPC & OFC issues and contributing to targeted customer satisfaction and network performance business objectives

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OPC.OFC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC,OFC & Telco Cloud platforms and services in Orange Business Services
To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
To contribute in Technical Incident Reports for major network incidents and problems
To coach newly joined Telco Cloud Support Engineers on a specific technical domain area

To gain and apply technical and soft skills as per individual objectives
To achive Telco Cloud Build & Run KPI targets
To contribute to customer satisfaction and Network Performance KPI targets

About you

Excellent knowledge of communication standards and OSI/commercial protocols as follows:

VirtualizationTechnologies - Linux, SD- WAN, SDN,Vmware,BluePlanet

Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage

Professioanl level of knowledge and hands on troubleshooting experience on Two or more of the following technologies

SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
Rancher Kubernetes/Container/Dockers
Juniper Contrail
Ciena BluePlanet
Network Automation development with Python, RedHat Ansible, PERL, Shell
TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)

Hardware:

Dell Switch & Servers
CISCO Routers,
Juniper MX Routers & QFX Switches

Excellent Analytical and trouble-shooting skills

Good understanding of Telecom Service providers Virtualization , Networks and Services

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Orange Business
Location(s): Noida, Gurugram

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Keyskills: SDWAN Ansible Openshift openstack BGP SDN Kubernates Virtualization Python

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Technical Expert - Telco Cloud B&R Support @ Orange Business

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