Subject Matter Expert- Customer Service with AI Skills @ Hurix

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Subject Matter Expert- Customer Service with AI Skills

Hurix
5 - 10 years
Mumbai
2 months ago
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Job Description

We're Hiring: Customer Service with AI Skills SME (Subject Matter Expert)
Are you a AI wizard who thrives on working on customer end? Join us to drive excellence and empower the next generation of customer service professionals with AI! What you'll do:

Develop detailed course modules, assessments, and learning resources.
Create use cases showcasing AI in customer service (e.g., chatbots, sentiment analysis, automation).
Align content with the latest customer experience (CX) and AI trends.
Collaborate with instructional designers to ensure engaging and practical course delivery.
Review and validate course materials for accuracy and relevance.
Record talking head videos (onsite/virtually on Zoom) for each course. You should have:
Proven experience in customer service operations, CX management, or customer support leadership.
Strong understanding of AI applications such as ChatGPT, CRM automation, and analytics tools.
Excellent written communication and course design skills.
Prior experience in eLearning or instructional content development preferred.

Share your CVs or refer someone amazing at: le************a@hu**x.com

Job Classification

Industry: Miscellaneous
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Part time

Contact Details:

Company: Hurix
Location(s): Mumbai

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Keyskills: Customer Service CRM automation AI Artificial Intelligence CX management Chatbot

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hurix

Hurix is a content and mobility solutions provider. We build, distribute and manage compelling and engaging digital content across traditional and new mobile platforms, formats and devices. As a leading solution provider, we provide an array of digital services, including: ƒ˜ Apps for conte...

Subject Matter Expert- Customer Service with AI Skills @ Hurix

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