Process Associate-HR Sukalpa @ Wipro

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Process Associate-HR Sukalpa

Wipro
1 - 2 years
Hyderabad
2 months ago
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Job Description

Designation-Customer Support / Seller Support
Exp: 1+years in Customer support

Both Side cab facility
Rotational shift with shift allowance
Rotational week off
Only Immediate Joiners

Skills -1. Language Proficiency:
* Fluent in verbal and written English with a neutral accent, suitable for global communication.
Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.
2. Channel Flexibility and Adaptability:
* Fully trained and able to seamlessly operate across email, chat, and voice support.
* Ability to switch between channels based on business needs while maintaining quality and tone consistency.
3. Customer Handling Skills:
* Demonstrated active listening, empathy, and customer-first approach.
Skilled in de-escalation, conflict resolution, and managing sensitive or complex customer scenarios.
4. Communication & Documentation.
* exceptional communication skills tailored for email and chat, with proper grammar, tone, and formatting.
5. Analytical Thinking & Problem solving
* Ability to understand customer content and provide effective and timely solutions.
* Skilled in navigating tools and resources to resolve queries independently.

Candidates can share their resumes on 9740392*** with the subject line "HYD CSA"

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills: International BPO BPO Customer Support Non Voice Process Voice Process Bpo Non Voice

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Process Associate-HR Sukalpa @ Wipro

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