Branch:Branch Operations Head
- Axis Bank
- 7 - 9 years
- Hyderabad
- 2 months ago
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Job Description
About Branch Banking:
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.
About the Role:
The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank
Key Responsibilities
- Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
- Ensure all customer complaints and issues are resolved maintaining high service standards
- Establish and strengthen all key customer relationships to generate sustained business
- Ensure growth in account balances and achievement of aggregate cross sell points target
- Ensure maintenance of cash balance as per Cash Retention Limit
- Control and monitor leakage of income, office accounts and anti-money laundering s
- Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately
- Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank
Qualifications:
Optimal qualification for success on the job is:
- Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
- NCFM and AMFI Certifications
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Axis BankLocation(s): Hyderabad
Keyskills: Branch Operations Head Branch banking External audit Branch operations Anti money laundering Banking RTGS Customer service Customer engagement banking products
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