International Customer Support(Voice)
- Trigent
- 1 - 6 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Greetings from Trigent Software!!
Candidate with excellent communication skills are higly preferred.
Role: International Customer Service
Mode of Work: Work from Office
Experience : 0.6 - 6yrs
Location: Bengaluru (Bellandur)/ Mumbai
Working Days: 5 days
Shift: Rotational ( Including Night Shifts )
Qualification: Any Graduate with Tech Expertise
Salary : 3.5 LPA - 7.5 LPA
Cab: Pick and Drop will be provided
Notice : Immediate/ 15days Notice
For More Details Contact HR Sujath Ali @7680048*** {call or WhatsApp} or email your resume to su*****a@tr****t.com
Roles & Responsibilities:
Job Description:
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills
Experience Profile
- Prior international BPO work experience preferred
- Freshers acceptable
Personal Attributes
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed
- Results driven
- High standards of Integrity
- Attention to detail
Working Hours:
- Shift will be in any of United States of America time zones
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
**looking only for immediate joiners**
Regards
HR Sujath Ali
Trigent Software
7680048***
su*****a@tr****t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: Trigent SoftwareLocation(s): Bengaluru
Keyskills: Inbound Voice Process International Call Center Us Voice Process International BPO International Voice Process Customer Support Bpo Voice
Similar positions
Trigent
About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, an...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in