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Verification process @ Hexaware Technologies

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 Verification process

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
  • Provide accurate information on products/services offered by the company to customers.
  • Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software (Zoho).

Desired Candidate Profile

  • 0-3 years of experience in BPO/Call Centre environment handling international voice process.
  • Excellent communication skills with ability to handle multiple conversations simultaneously.

Proficiency in English language is mandatory; knowledge of Hindi language is an added advantage.

Contact -8108671***

Email - sh******7@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Customer Service Blended Process Inbound

 Fraud Alert to job seekers!

₹ 1.25-3.5 Lacs P.A

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...