Key Accounts Officer
- Randstad
- 6 - 11 years
- Mumbai
- 2 months ago
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Job Description
Intreste candidate -Call /whatspp-Surbhi HR -9140249***
Location -Navi mumbai( Seawoods Grand Central Mall, )
ROLE - Key Account Executive (Operations)
JOB DESCRIPTION
The individual is responsible for executing ecommerce strategies, supports operations, and assists in
marketing, customer service, and analytics to ensure smooth day-to-day functions. Focuses on managing
complete operations with platforms- supply management, tracking online availability, catalog
management, timely media deployment, price management.
KEY KPIs
1. OLA (Online Availability)
2. Supply TAT & Fill rate management
3. Pricing & offer management on platforms
4. Claim management/ maintain financial hygiene
5. Data tracking & reporting
6. Tracking media execution
7. Catalog management
AREAS OF RESPONSIBILITY
1. Operational Support: Provide operational support across various ecommerce functions, including
product listing, content management, order processing, and inventory management.
2. Marketing Support: Assist in the execution of marketing assets and communication, including on
platform and CRM marketing.
3. Catalog Quality: Conduct regular quality checks on product listings, images, and other content to
ensure accuracy, consistency, and compliance with brand standards.
4. Vendor and Supplier Coordination: Coordinate with vendors, suppliers, and logistics partners to
ensure timely delivery of products and smooth order fulfillment processes.
5. Analytics and Reporting: Assist in the collection, analysis, and interpretation of ecommerce data to
track performance, identify trends, and generate insights for decision-making.
6. Troubleshooting: Troubleshoot technical issues related to ecommerce platforms like product
discoverability and serviceability
7. Customer Service: Respond to customer inquiries and resolve issues in a timely and professional
manner, maintaining high levels of customer satisfaction and loyalty.
8. Competition & Market Tracking: track performance, pricing, ranking, marketing, review of our own
brand versus competition brands.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: RandstadLocation(s): Mumbai
Keyskills: Key Accounts Schwarzkopf Professional Operational Support Client Servicing Catalog management TAT Key Account Management Vendor Relations B2B Sales media deployment Supplier Coordination Claim management Sales Client Retention Price Management Account Management
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