Real Time Analyst Supervisor @ IntouchCX

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Real Time Analyst Supervisor

IntouchCX
1 - 2 years
Hyderabad
5 months ago
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Job Description

We re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments
As Real Time Analyst Supervisor, You Will Communicate data in a clear, concise manner to the RTA Team and OperationsEvaluate large amounts of dataEnsure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesMotivate the RTA team through relationship building and real-time coaching
Develop solutions, strategies and action plans to improve business performance and client-partner successUse critical thinking to investigate and develop solutions to address ad hoc issues As Real Time Analyst Supervisor,
You Have Some post-secondary or completion of post-secondary schooling (preferred)1-2 years experience in the contact center and/or customer service industryMinimum 1 year of experience in a supervisory roleAdvanced knowledge of MS Word and MS ExcelThe ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational and prioritization skills to complete work in a timely mannerThe ability to work both independently and in a team setting within a fast-paced, entrepreneurial environmentAdaptability to learn a variety of software programsStrong analytical and problem solving skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Finance & Accounting
Role Category: Finance
Role: MIS Executive
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: BPO Analytical Relationship building Service industry Scheduling Customer service Outsourcing Forecasting Operations RTA

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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