Customer Assistance Manager @ Kotak Mahindra Bank

Job Description

• The Portfolio Manager Retail Assets is responsible for managing collections and recovery operations within the assigned area
• The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts
• The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency
• Monitor and maintain collection performance across the assigned portfolio
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal
• Liaise with collection agencies to ensure effective recovery strategies
• Handle legal formalities related to collections and repossession in coordination with the legal department
• Conduct field visits as required to support and supervise collection efforts
• Train and guide the collections team to enhance performance and compliance
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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