Sutherland hiring For Work from Home
- Sutherland
- 0 - 5 years
- Mumbai
- 2 months ago
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Job Description
Training Location: Airoli, Navi Mumbai
Post training Work At Home (WAH) - Willing to work in Rotational Night Shifts
Training
3 weeks (1 week communication + 2 weeks PST) || 2 Weeks Nesting
Process: Travel Backend process
Excellent communication mandatory
Interview Rounds: Face to face interview & SHL assessment.
Education: Minimum HSC required
Freshers & experienced both can apply
Interested candidates share resume to sy**********l@su*************l.com or whatsapp 6361117***
NOTE:
1. Only immediate joiners
2.Candidate should not be pursuing any course or higher education.
3. Candidate should be in Mumbai only, outstation candidates not eligible.
ROLES & RESPONSIBILITIES
- Efficiently and accurately evaluate case details to determine initial decision on sanctions risk
- Resolve cases, providing the required information and details to back up initial decision. Screen daily target cases and other KPIs
- Properly escalate all medium, or high-risk cases (as defined by EG), for enhanced review
- Meet or exceed agreed productivity as well as quality standards under this SOW
- Learn, retain, interpret, and apply applicable Expedia policies. Maintain, at a minimum, basic knowledge of sanctions policies and procedures and other important issues identified through management communications, meetings, customer focus groups and formal training
- Offer additional services as agreed by the Parties. Basic knowledge of travel industry preferred
AGENT SKILLS
- Strong communication skills, self-motivation, and a results-oriented approach. Ability to multi-task while while using multiple client tools
- Written skills: attention to detail and basic email communication skills
- Fluency and comprehension in the language requirements for the specific point of sale (spoken and
written), as verified by a Vendor-approved formal test that is mutually agreed upon by both parties. Excellent time management: Resolve cases, providing the required information and details to back up initial decision on time - Strong analytical skills and an enjoyment of investigation
- Confident in making instinctual decisions with little or no supervision while adhering to required
standards - Proficient at typing and multi-system environment
- ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc .Basic internet and web-based application skills
Interested candidates share resume to sy**********l@su*************l.com
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office - OtherEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Excellent Communication In English Email Support Customer Support Airline Process Backend Process Travel Process International Non Voice Work from home Non Voice Chat Process International BPO
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