Delivery Head/director Lifesciences Account (cis Service Line)
- Cognizant
- 9 - 13 years
- Bengaluru
- 2 months ago
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Job Description
Job Summary
The Infra. Technology Specialist will play a pivotal role in managing and optimizing our service desk operations using SNOW. With a focus on industrial manufacturing the specialist will ensure seamless IT service delivery in a hybrid work model. This role requires a deep understanding of service desk processes and the ability to enhance user experience through effective IT solutions.
Responsibilities
- Manage and optimize service desk operations to ensure efficient IT service delivery.
- Utilize SNOW to streamline service desk processes and enhance user experience.
- Collaborate with cross-functional teams to identify and resolve IT-related issues promptly.
- Provide expert guidance on service desk best practices and process improvements.
- Analyze service desk performance metrics to identify areas for improvement.
- Implement strategies to enhance the efficiency and effectiveness of IT support services.
- Ensure compliance with industry standards and company policies in all service desk activities.
- Develop and maintain documentation for service desk processes and procedures.
- Train and mentor junior staff to build a high-performing service desk team.
- Coordinate with vendors and external partners to ensure seamless IT service delivery.
- Stay updated with the latest trends and technologies in IT service management.
- Contribute to the development of IT policies and procedures to support business objectives.
- Support the IT department in achieving its goals and objectives through effective service desk management.
Qualifications
- Possess a strong background in managing service desk operations with at least 9 years of experience.
- Demonstrate expertise in using SNOW for IT service management.
- Have a good understanding of the industrial manufacturing domain.
- Exhibit excellent problem-solving and analytical skills.
- Show proficiency in developing and implementing IT service desk processes.
- Display strong communication and interpersonal skills.
- Be capable of working effectively in a hybrid work model.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service ManagerEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: process analytical service management interpersonal skills it service desk problem management technical helpdesk technical support service desk operations servicenow itsm service delivery incident management snow compliance it helpdesk communication skills itil
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