Engagement Delivery Leader Data Center and Cloud Operations
- Cognizant
- 10 - 12 years
- Bengaluru
- 2 months ago
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Job Description
Engagement Delivery Leader Data Centre & Cloud OperationsLocation: Hyderabad
Experience: 15+ years
Employment Type: Full-time
We are seeking a seasoned Engagement Delivery Leader to manage and govern end-to-end delivery across multiple technology towers within the Cloud & Infrastructure Services Operating Model, focusing on Full Stack Operations. This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains.
Key Responsibilities- Full Stack Ops Delivery: Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.
- Cloud Operations: Manage end-to-end delivery for cloud platforms and services.
- Governance & Compliance: Ensure SLA, KPI adherence and compliance with industry standards.
- Operational Excellence: Drive automation, AIOps, observability, and orchestration strategies for efficiency.
- Team Leadership: Manage Team Leads and SMEs across OS, DB, MW, HPC, and security domains; ensure 24x7 global operations.
- Innovation: Promote adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.
- Escalation Management: Act as the primary escalation point for critical delivery issues.
- Client Engagement: Conduct governance reviews (MBR/QBR), build strategic relationships, and serve as a trusted advisor.
- Financial Management: Manage multimillion-dollar budgets and optimise cost of delivery through automation and right-shoring.
- PCSAT score 9.0
- SLA compliance 99%
- Reduction in incident volume via automation and self-healing
- Cost optimisation and achievement of financial targets
- Successful execution of governance reviews with actionable outcomes
- 15+ years in Data Centre and Cloud Operations with expertise in Full Stack Ops and Cloud delivery.
- Strong knowledge of ITIL, DevOps, and SRE methodologies.
- Proven experience in automation, AIOps, orchestration, and observability tools.
- Leadership experience managing global teams and large-scale budgets.
- Excellent stakeholder management and communication skills.
- Bachelors/Masters in Computer Science, IT, or related field.
- Certifications: ITIL, PMP, Cloud certifications (AWS/Azure/GCP), SRE.
- Experience in regulated environments and compliance-driven industries.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: delivery lead operations kpi sre sla cloud global operations ops data center operations escalation management stakeholder management management devops team leadership cloud operations leadership full stack operational excellence metrics communication skills itil
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