Team Lead-Service Desk
- Capgemini
- 4 - 6 years
- Noida, Gurugram
- 2 months ago
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Job Description
Description
- Responsible for Contractual Delivery of the Service Desk
Responsibility
- He /she shall be responsible for process adherence at unit level.
- He /she shall be accountable for performance of the Desk
- Apart from the supervisory functions he/she must adhere to his/her managerial functions in term of best practice sharing among teams, guidance and mentoring.
- Supervisory function shall include the monitoring for the performance of the teams, team leads and consolidating it.
- Data consolidation shall be instrumental in providing guidance to the team for process improvement.
- Should be in touch with operational realities and shall have the authority to take up judgmental calls.
- He/she shall be required to maintain customer relationship, engage in team building exercises.
- People attrition management.
- Participate in business related projects
- Responsible for Cost Savings and Productivity Improvement initiatives for the unit
- Responsible for customer relationship management.
- Responsible for Service Improvement plans and Continuous improvement plans.
- Responsible for KPI & CPI defined for the team.
Skills
- Demonstrates exceptional organizational skills.
- Demonstrates ability and success working in a team environment.
- Exhibits passion and alignment with our vision, values & operating principles.
- ITIL Foundation certification
- Ability to communicate both positive and area of improvement feedback in a concise and objective manner; while maintaining confidentiality
- Exceptional listening abilities and advanced command of English Language.
- Detail oriented and demonstrates the ability to multi-task.
- Demonstrates strong PC skills and possesses knowledge of Microsoft Applications.
- Possesses excellent MS Excel & MS Power point knowledge
Willing to work in 24/7 operational model
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Noida, Gurugram+ View Contact
Keyskills: Team Management Service Desk Management IT Service Desk Service Desk ITIL
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₹ 6.5-9 Lacs P.A
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