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Mega walk-in Drive - Customer Support Associate (Voice& Email Process) @ Accenture

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 Mega walk-in Drive - Customer Support Associate (Voice& Email Process)

Job Description

Skill: Customer support- (Voice Process -International Process)

Education: Any Graduation /HSC Passed with 1 Year exp can apply

Experience: 1 to 4 years

Work Location: Mumbai, (Vikhroli-MDC2)

Shift timings: Night Shift -(24*7) (Rotational week Off )

Work Mode: Work from Office


Requirements:

  • Should have excellent Oral and written communication skills.
  • You should be flexible to work in any shift.
  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
  • Walk customers/ Provide navigational support on self-service portal

Benefits :Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).


We look forward to welcome you to the Accenture family!


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Accenture
Location(s): Mumbai

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Keyskills:   Voice Process Inbound Process Blended Process Inbound Customer Service Email Support Inbound Calls Semi Voice Outbound Process Voice Support Inbound Voice Process Bpo Voice Customer Care International Voice Process

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Accenture

Interested candidates can whatsapp on HR Simran - 7976289019