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Associate Loyal Partners @ Delhivery

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 Associate Loyal Partners

Job Description

Key Responsibilities:


1. Partner Performance Tracking & Reporting

  • Track daily partner utilization, on-time performance (OTP), and attendance across assigned zones.
  • Ensure 100% monitoring of slot fill rates and highlight any shortfall in attendance or partner availability.
  • Maintain and update daily dashboards and trackers for key metrics (Util, OTP, Attendance, Winback).
  • Support the Assistant Manager in analyzing trends and sharing performance insights.

2. Partner Communication & Engagement

  • Conduct regular outbound calls to partners for performance feedback, attendance confirmation, or issue resolution.
  • Assist in executing engagement and recognition activities designed to improve partner morale and retention.
  • Coordinate training sessions, collect feedback, and ensure participation of all active partners.
  • Support the winback process by reaching out to inactive or low-engagement partners and driving reactivation.

3. Operational Coordination

  • Liaise with centre executives, operations, and training teams to ensure partner readiness and deployment.
  • Flag operational gaps such as attendance drops, route delays, or under-utilization to the Assistant Manager.
  • Ensure proper documentation of all partner interactions, attendance, and feedback in system records.

4. Training & Compliance Support

  • Coordinate and track completion of partner training modules (safety, service, process updates).
  • Monitor adherence to Delhiverys operational and safety guidelines.
  • Support in implementing any new processes, tools, or compliance initiatives at the partner level.

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Operations, Maintenance & Support - Other
Employement Type: Full time

Contact Details:

Company: Delhivery
Location(s): Hyderabad

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Keyskills:   Partner Management Partner Support Partner Engagement Operational Support

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₹ 1-3 Lacs P.A

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Delhivery

Delhivery is India's leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Our vision is to become the operating ...